Return & Refund Policy

Last Updated: 12 August 2026

At SriShreem, we take care to ensure that every order is packed and delivered with care. Please read our Return & Refund Policy before making a purchase.

1. Eligibility for Returns

We accept return or replacement requests only if:

• You receive a damaged product, or

• You receive the wrong product.

To be eligible, the product must be unused and returned in its original packaging.

2. Reporting Damaged Products

If your product arrives damaged, please inform us within 24 hours of delivery.

Please contact us with your order details and clear photographs or videos of:

• The damaged product

• The packaging

• The shipping label, where applicable

This helps us review and process your request.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 3 days of delivery.

SriShreem will arrange for a replacement after reviewing and approving the request.

4. Return Period

Eligible return or replacement requests must be made within 3 days of delivery.

5. Return Shipping

For approved cases involving damaged or incorrect products, SriShreem will bear the return shipping cost and provide the necessary instructions for the return.

Please do not send any product back without contacting us and receiving return instructions.

6. Natural Variations

Many SriShreem products, including natural crystals and gemstones, may have natural variations in colour, shape, size, texture or appearance.

Such natural variations are not considered defects and are not eligible for return or replacement.

7. Customised or Personalised Products

Customised or personalised products are non-returnable and non-refundable, except where the product received is damaged or incorrect.

8. Refunds and Replacements

For eligible claims, SriShreem will generally offer a replacement first.

Refunds may be considered only where applicable and at the discretion of SriShreem after reviewing the specific circumstances of the order.

9. Consultations and Personalised Guidance

Consultations, personalised guidance and similar services are non-refundable once booked.

However, appointments may be rescheduled if you inform us at least 24 hours before the scheduled appointment time.

10. Contact Us

For return, replacement or refund-related enquiries, please contact us:

SriShreem
Email: support@srishreem.com
Phone / WhatsApp: +91 9105391552
Website: srishreem.com